Frequently Asked Questions

You only need three things: 1) Be a Ugandan citizen; 2) Be at least 18 years old; 3) Have a valid mobile phone number. No collateral or guarantor required.

We use a fully automated credit assessment system. Approval can be completed in as fast as 5 minutes. No waiting for manual calls or lengthy approval processes.

If you are not approved this time, you can maintain good credit behavior and reapply after 3 days. We will also gradually increase your credit limit based on your usage.

Once approved, funds are immediately deposited to your linked mobile money wallet or bank account, usually within minutes.

No. We are committed to transparent pricing. The amount you receive is exactly the amount you selected during application. All fees (interest, service charges, etc.) are clearly displayed before you apply, with no advance deductions.

We support multiple locally popular repayment channels in Uganda including mobile money and bank transfer. Please check the in-app guidance for details.

Absolutely. We use bank-grade encryption to protect all your information and strictly comply with Uganda's Data Protection Act. We never illegally share your personal data with any third parties.

We only collect essential information needed for credit assessment (including identity verification, contact details, etc.). We refuse excessive data collection. Your privacy is our bottom line.

Yes. Before you confirm your loan, the page clearly displays: loan amount, interest rate, service fee, and total amount due at maturity. There are no fine print clauses or hidden fees.

No. We promise fully transparent pricing: no management fees, no account maintenance fees, no early repayment penalties. What you see is what you pay.